Job Details

divh2Service Advisor/h2pLocation: Great Falls Montana Company: I-State Truck Centers/ppWere growing and looking for an energetic, customer-focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!/ppService Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customers visit, works to address and resolve those issues. Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you./ppInterstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment./ppAt Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!/ppService Advisor Responsibilities:/pulliAssist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer./liliAssist fellow service office employees with managing schedule and workload./liliManage technician time and monitor repair progress for maximum efficiency./liliWork with parts department by gathering information to complete repair estimates before updating customer for approval./liliWork with outside vendors for sublet work needed on customer units./liliAssist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors./li/ulpService Advisor Requirements:/pulliBasic computer skills and knowledge/liliHigh school diploma or equivalent/liliExcellent communication and time management skills/liliStrong problem solver with the ability to think outside of the box./lili3 Years of Truck or Automotive Service Writing Experience Required/li/ulpService Advisor Qualities:/pulliPositive attitude/liliSolid written and verbal communication skills including excellent customer service and phone skills./liliOrganized and able to manage time wisely./liliThe desire to succeed in a day-to-day challenging position./liliMechanical Experience/liliComputer Skills (Excel, Word, Excede OS)/li/ulpEmployee Benefits:/pullistrongCompetitive Wages /strong Be paid your worth!/lilistrongTool program - /strong available/lilistrongTuition assistance - /strong for educational and ongoing career growth/lilistrongHealth, dental and vision coverage - /strong begins on the first day of the following month./lilistrongPaid Time Off - /strong (PTO) starts accruing day one of your full-time employment./lilistrongHolidays - /strong 6 Holidays and 2 Floating Holidays per year/lilistrong401(K) - /strong with company matching./lilistrongLong Term Disability - /strong Supplied/lilistrongShort Term Disability - /strong Supplied/lilistrongLife Insurance - /strong Supplied/lilistrongHealthiest You - /strong Virtual Health Care paid by Interstate./lilistrongPPE Reimbursement - /strong Safety Glasses and Safety Boot Reimbursement/lilistrongPet Insurance - /strong We care about our furry friends!/lilistrongEmployee Discounts - /strong available on products and services/lilistrongPaid Employee Assistance Program - /strong Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face./lilistrongPaid Health and Well-being screening - /strong for employees and their spouse/li/ulpPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppInterstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration./p/div