Job Details

Order Entry Specialist

Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. We work in a fun, fast-paced, and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity, driving excellence, and supporting personal growth and development.

Position Summary:

The Order Entry Specialist will work in a team environment to process orders with a high degree of accuracy and efficiency. This person will share a variety of responsibilities with the team including the entry of data into our ERP system, client portals, the collection of order payment for customers without terms, providing freight quotes, qualifying order details, and solving order related problems. This person will work with the internal sales department as well as our customers and will need to do so with a high degree of professionalism in their written and verbal communication skills. This is a high-paced work environment that requires adaptability to changing work demands and requires overtime periodically to meet business demands.

Reporting Relationships:

The Order Entry Specialist will report to the Order Entry Supervisor.

Location:

This position can be based in Hialeah, FL or remote within Florida. Candidates working remotely may be asked to travel to the Hialeah facility for initial onboarding and occasional training.

Essential Duties & Responsibilities:

• Enter orders into the ERP system with a high degree of accuracy and efficiency
• Providing freight quotes, working with logistics on freight quotes for large orders
• Send orders to production with complete information and in a timely manner
• Check orders for accuracy and update customer orders
• Work with internal sales staff and customers to verify all information on the PO is correct and clear up any missing information or inconsistencies
• Answering customer inquiries
• Work with vendor portals to process orders and update information
• Maintain filing systems for the department
• Verify order pricing when needed
• Send out payment requests and order acknowledgments in a timely manner and follow up per department policy
• Collect on prepay orders, call and email customers to inquire on payment status
• Work with accounting to resolve payment issues
• Run reporting from the ERP system
• Assist other team members with department workload
• Assist, as needed, with a large volume of emails incoming to the department
• Other tasks will be assigned on an as needed basis, such as training

Education and Qualifications:

• 3+ years of Commercial (B2B) collections and data entry experience preferred
• Collecting high dollar amounts over $10K
• Must be comfortable with verbally communicating to customers regarding payments
• Strong follow up cadence & the ability to achieve results using emails and tracking in the system
• Strong Microsoft Excel skills
• Bilingual English/Spanish is preferred

Tuuci Offers:

• Welcoming friendly environment
• Culture that encourages diversity of thought
• Support for professional growth and development.
• Dynamic and talented staff of creative professionals
• Collaborative environment that welcomes innovative ideas and allows you to make an immediate impact on the team.
• Health benefits, matching 401k retirement plan, paid holidays, personal days

For more than 26 years, Tuuci has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc., (simply known as "Tuuci"), was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high performance yachts.

With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci's unique brand of marine grade shade architecture. Today, Tuuci's distinctive, award-winning parasol designs, luxury indoor-outdoor furniture, cabanas and pergolas, and space-making accessories are experienced around the world and sought by leading design professionals within the commercial, hospitality and residential design communities.

Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia, and operates showrooms in Miami, Chicago, Atlanta and The Netherlands.

Tuuci's sense of community is a cornerstone of the company's foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company's mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.