Job Details

**Job Overview:**As a Call Center Representative/Front Desk Specialist at Audacy Inc., you will be responsible for providing exceptional customer service to our clients through phone calls and emails. This role will also involve handling front desk duties such as greeting visitors, answering inquiries, and directing calls. This position offers the flexibility of remote work from home, with opportunities to work in either DeQueen, AR or New York, NY locations. The salary range for this full-time position is $30.00 to $45.00 per hour.**Responsibilities:**- Answer incoming calls and respond to customer inquiries in a professional and timely manner- Assist clients with placing orders, processing payments, and resolving any issues or complaints- Manage front desk tasks including greeting visitors, signing in guests, and directing calls to appropriate staff members- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure high levels of customer satisfaction- Stay up-to-date on company products, services, and policies to provide accurate information to customers**Requirements:**- Previous experience in a customer service or call center role is preferred- Excellent communication skills, both verbal and written- Strong problem-solving abilities and attention to detail- Proficiency in Microsoft Office and CRM software- Ability to work independently and prioritize tasks effectively- High school diploma or equivalent requiredAt Audacy Inc., we are committed to creating a diverse and inclusive work environment. We do not inquire about criminal backgrounds during the hiring process. Join our team and make a difference in the lives of our customers every day! Apply now to be considered for this exciting opportunity.
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